At PET Scan Lucknow, we prioritize the privacy and security of your personal and medical information. This privacy policy outlines our practices for collecting, using, protecting, and managing patient information by applicable healthcare privacy laws and regulations.
Information We Collect
Medical Information
We collect comprehensive medical information necessary for accurate diagnosis and care, including:
- Medical history and previous diagnostic reports
- Current medications and treatments
- Referring physician information
- Diagnostic images and scan results
- Treatment plans and progress notes
- Laboratory test results
- Family medical history when relevant
Personal Information
To provide our services effectively, we collect:
- Name and demographic details
- Contact information
- Insurance and payment information
- Government-issued identification
- Emergency contact details
- Appointment history
How We Use Your Information
Primary Uses
Your information helps us:
- Provide accurate diagnostic services
- Communicate results to referring physicians
- Coordinate your medical care
- Process insurance claims
- Schedule and confirm appointments
- Send important follow-up information
- Maintain accurate medical records
Quality Improvement
We may use anonymized data for:
- Improving our diagnostic services
- Staff training and education
- Research and development
- Service quality assessment
- Statistical analysis
Information Protection
Security Measures
We implement robust security measures including:
- Encrypted digital storage systems
- Restricted access to medical records
- Regular security audits
- Staff training on privacy protocols
- Secure disposal of outdated records
Physical Security
Our facility maintains:
- Controlled access to patient areas
- Secure storage of physical records
- Monitored surveillance systems
- Clean desk policy
- Visitor registration systems
Information Sharing
Authorized Sharing
We share your information only with:
- Your referring physicians
- Authorized healthcare providers
- Insurance companies when required
- Legal guardians or authorized representatives
- Regulatory authorities as mandated by law
Research and Education
If your information is needed for research:
- Data is anonymized
- Your explicit consent is obtained
- You maintain the right to decline
- Research protocols follow ethical guidelines
Your Rights
As our patient, you have the right to:
- Access your medical records
- Request corrections to your information
- Receive copies of your diagnostic reports
- Know how your information is used
- Restrict certain uses of your information
- File privacy complaints
- Receive breach notifications
Data Retention
We maintain your records according to legal requirements:
- Active medical records remain readily accessible
- Archived records are securely stored
- Disposal follows secure destruction protocols
- Digital records have backup systems
- Retention periods comply with medical record laws
International Patients
For international patients, we:
- Follow cross-border data transfer regulations
- Maintain appropriate security measures
- Provide translated privacy information
- Respect international privacy laws
- Ensure secure communication channels
Changes to Privacy Policy
We may update this policy periodically:
- Changes will be clearly communicated
- Updates posted at our facility
- Significant changes notified directly
- Previous versions archived
- Patient consent obtained when required
Contact Information
For privacy-related queries:
- Privacy Officer: DR. Shekhar
- Office Hours: 10:00 to 19:00
- Email: [email protected]
- Phone: +91 7267089167
- Address: Lucknow, Uttar Pradesh
Compliance Statement
PET Scan Lucknow complies with:
- Healthcare Information Privacy Laws
- Medical Council of India guidelines
- Digital health information regulations
- State healthcare privacy requirements
- International data protection standards
Emergency Situations
During medical emergencies:
- Critical information may be shared with emergency care providers
- Family members may be notified
- Documentation of emergency disclosures maintained
- Post-emergency privacy protocols resumed
Acceptance of Policy
By using our services, you acknowledge and accept this privacy policy. For questions or concerns about our privacy practices, please contact our Privacy Officer.
Last Updated: 9 Jan 2025
This privacy policy demonstrates our commitment to protecting your personal and medical information while providing high-quality diagnostic services.